ENCODED Privacy Policy

Effective Date: February 18, 2025

‍ENCODED LLC (“ENCODED,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, mobile applications, products, services, and communities (collectively, the “Services”).

By accessing or using our Services, you agree to the practices described in this Privacy Policy.

1. Information We CollectWe may collect the following categories of information:

a. Information You Provide
- Account details (name, email, shipping address, phone number).
- Payment information (processed by third-party vendors such as Stripe—we do not store full credit card numbers).
- Journal entries, app inputs, and reflections you submit.
- Voice notes, text, or other content you share within the ENCODED community (e.g., WhatsApp or in-app groups).
- Communication preferences and support requests.

b. Information We Collect Automatically
- Device and log data (IP address, browser type, operating system).
- Usage data (how you interact with the app, website, or community).
- Cookies and tracking technologies to improve performance and personalization.

c. Information from Third Parties
- Shipping and logistics providers.
- Payment processors.
- Authentication or social login providers (if enabled in future).

2. How We Use Your Information

‍We use your information to:
- Provide, personalize, and improve the Services.
- Process payments, ship products, and manage subscriptions.
- Support community interactions.
- Communicate with you about your account, updates, and promotional offers.
- Monitor and improve the performance of the Services.
- Protect the integrity and security of the Services.

3. How We Share Your Information

‍We may share information with:
- Service providers such as payment processors, hosting services, shipping vendors, and customer support tools.
- Community platforms (e.g., WhatsApp, Slack, or in-app communities) when you choose to participate.
- Legal and compliance purposes if required by law, regulation, or to protect rights and safety.
- Business transfers in the event of a merger, acquisition, or asset sale.
‍
We do not sell your personal information.

4. Your Rights and Choices
‍
‍Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information.
- Opt out of marketing emails or push notifications.
- Restrict or object to certain data uses.
- Request portability of your data.

To exercise these rights, contact us at support@weareencoded.com.

5. Data Retention

‍We retain your information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

6. Data Security

‍We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Children’s Privacy

‍Our Services are not directed to children under 18. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child, we will delete it.

8. International Users

‍ENCODED is based in the United States. If you access the Services from outside the U.S., your information may be transferred to and stored in the United States, where privacy laws may differ from your home country.

9. Governing Law

‍This Privacy Policy shall be governed by and construed under the laws of the State of Delaware, without regard to conflict of law principles.

10. Updates to This Policy

‍We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top. We encourage you to review this Policy periodically.

11. Contact Us

‍If you have questions about this Privacy Policy, please contact us at:
- ENCODED LLC 108 Lakeland Ave. Dover, Kent County, Delaware 19901
- Email: support@weareencoded.com